FAQ

Do I need an account?

Yes, this is due to how our order systems work. When you place an order it creates an open request, we use this to process and fulfill your order, it is needed to log information in case of returns or product error.

Is my information secure?

Yes, of course. Our website is SSL secured with all payments being made through gateways such as Sage, Paypal, Amazon, eBay etc.

Do I need a Paypal account?

No, Paypal offers a checkout as a guest option so you can process a payment without having a full account. You will still receive a payment confirmation but may need to later make an account for buyer protection.

What payment methods do you accept?

We accept all major credit card providers through a selection of secure payment gateways. We also accept Paypal and invoiced orders.

How are your postage costs calculated?

We have a complete run-down of our postage prices and carriers here

When will my order be delivered?

We have a complete run-down of our postage timescales, depending on carrier and time of year here

Do you ship Woldwide?

Of course, we ship orders out worldwide from our warehouse in the UK every working day! For more information on shipping please see here

How do I return an order?

You can return an order providing it falls into our returns terms of non-perishables, unsued items. For more information and a returns form you can look here

I didn't receive an order confirmation?

You can check your order status via your accout section here. Sometimes there may be delays during high-traffic periods, keep an eye out in your inbox and check your spam filters.

Where can I find your legal information?

You can find all our legal pages here:Terms & Conditions / Privacy Policy.

My question wasn't answered here?

You can contact us via phone or email here.

To Top