Trading Terms & Conditions
General
These terms and conditions will apply to all transactions placed online, by
e-mail, telephone or by post with Hike Bike & Ride Ltd. Please read
carefully before placing any order. All contracts shall be governed by and
construed in accordance with English Law and any dispute between us will be
resolved exclusively in the courts of England and Wales. Nothing in these terms
and conditions will be deemed to affect your statutory rights. By using this
site you are agreeing to these terms and conditions'. All transactions with
Hike Bike & Ride Ltd. will be governed by these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to Hike Bike &
Ride Ltd.. All references to the customer shall mean the person or persons
purchasing or agreeing to purchase goods from the company. All references to
the Web Site shall include reference to all URL's owned by Hike Bike & Ride
Ltd.
Prices
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the
current rate unless clearly stated otherwise. It is our policy to offer goods
at the most reasonable price possible, however, if, due to circumstances beyond
our control, we deem it necessary to alter any advertised price, we reserve the
right to do so without prior notice.
Orders
We are pleased to accept orders by any of the following methods. Online
transaction (secure server), e-mail (unsecure), telephone, and post. . All
credit / debit card transactions are subject to validation checks and are
authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and
Solo. If the issuer of your card refuses to authorise payment to us, we will
not be liable for any delay and / or non-delivery of your order. We are unable
to accept or process any credit/debit card orders without a valid card payment
in the name of the registered cardholder.
Delivery
Items ordered will be delivered as soon as possible in accordance with the
requested delivery service. All delivery charges shown are for 3 to 4 day
delivery of items in stock, to U.K. mainland only. Charges for different
delivery services can by obtained by contacting Hike Bike & Ride directly.
All delivery conditions and charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time
scales and within a maximum of 10 days. All goods are subject to availability.
In the event that we are unable to supply your goods within 28 days, we will
inform you immediately and advise you of the expected delivery date.
Cancellation
Outstanding orders can be cancelled at any time. In instances where payment has
already been made, an alternative or refund in full for the item(s) concerned
will be given. In the event of any goods delivered by us being damaged in
transit, or failure to match the items ordered by you, then such details must
be notified by you to us within seven working days of receipt. If we receive no
such notification the customer will be deemed to have accepted the items as
satisfactory. We cannot be held liable for any consequential loss caused by
late delivery or failure to deliver by the company's appointed carrier.
Liability in such cases is limited to the value of those items, which are shown
to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Hike Bike
& Ride as we aim to offer you excellent quality, value and service at all
times. An invoice marked paid will be dispatched to you for all purchases. This
is your proof of payment and also your guarantee. If you wish to return an item
for exchange or you have decided not to keep it, please contact us within 14
days of receipt of item. Returned items must be accompanied by a copy of your
paid invoice and, where possible be accompanied by original packaging.
Customers should arrange their own return courier. If, however Hike Bike and
Ride Ltd, are required to arrange pickup and return delivery of an item, the
full cost of arranging that service will be deducted from the refunded amount.
After we have established that the item is unused and undamaged, you will be
refunded the entire sales price excluding original cost of delivery, and if
applicable, the cost of return service. Within seven days. All goods must be in
a new and unused condition together. If you are in any doubt, please contact us
on telephone number 01246 - 450384
Products
Products are sold singly unless otherwise stated. Every effort is made to
ensure the colours depicted on the site match as closely as possible those of
the actual product. Due to technical limitations, some colours may vary.
Guarantee
All products offered are guaranteed for a period of twelve months unless
otherwise stated from the date of the original invoice against failure to
provide reasonable wear owing to defective workmanship or materials. The
guarantee excludes faults caused by accident, neglect or misuse. In the event
of a warranty claim, please return the item with a copy of the original invoice
to
Hike Bike and Ride Ltd.,
256 Handley Road
New Whittington
Chesterfield S43 2ET
Please clearly identify the area or part that has failed. All items must be
returned in a clean, dry condition.
Distance Selling Regulations
You have a right to cancel your order within seven working days following the
day after the date of delivery for any unused item purchased through the or
website under the distance selling regulations for refund. This does not apply
to any perishable goods, unsealed software or item personalised or made to your
specification.
To cancel any item, you can e-mail, telephone, or write to us quoting your
invoice number. You must take reasonable care of the items, and must not use
them. Goods must be returned to us within seven days of your notice to cancel.
Items may be returned to Hike Bike and Ride Ltd, at the above shown address.
All goods are returned at your own expense unless the item is deemed faulty or
incorrect, where we will refund the cost on receipt of the goods. Should you
require your unwanted goods to be collected, we will deduct the appointed
couriers direct costs from the refund given.
Providing the goods are received back in an unused condition, and with all
accessories, you will receive a refund within thirty days of your notice to
cancel.
INSURANCE!!
Force Majeure
We will not be liable for non-performances of our obligations caused or
resulting from industrial disputes or any other circumstances beyond the
reasonable control of the company such as act of God, riots, civil commotion,
flood, fire and legislation. If by reason of such circumstances it shall become
impossible within a reasonable time for the company to wholly or partly supply
the items ordered then the customer's liability will be limited to the value of
the items already supplied together with any associated delivery charges.
Content
Any information displayed on our web site(s) or other printed matter by the
company is not regarded to be authoritative or certified as the best practice
and is only considered to be useful supplementary advice to other certified
codes of practice. All information on our web site is updated regularly.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst
every effort has been made to make them accurate, no responsibility will be
accepted for errors and omissions. We reserve the right to alter our prices and
specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Hike Bike and Ride
Ltd. until final payment of all sums owing in respect of those goods has been
received in full by us.
Complaints
Any complaint can be communicated directly to Hike Bike and Ride Ltd. We will
endeavor to deal with your complaint within five working days of receipt. In
the event where we cannot resolve your complaint immediately we will advise a
likely time scale to you and keep you informed of any investigation.
Privacy Policy
This privacy policy covers Hike Bike and Ride Ltd., its Web sites, and any
other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any
links to third party web sites are covered by the third parties privacy
policies.
We do not automatically log personal data nor do we link information
automatically logged by other means with personal data about specific
individuals.
We will collect and store information about you to allow us to firstly, process
and fulfill any order requirements and secondly to provide you with the best
possible service. We will collect and store any personal data that you may
volunteer whist using our services, e.g.(registration, placing an order or
requesting a catalogue). The information key symbol 
is shown wherever we collect data. All information is collected lawfully and in
accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research
and to keep you up to date with any offers or information regarding our stores
or direct sales channels.
The type of information that we will collect will include,
-
Your title and name
-
Known address
-
Contact telephones numbers
-
E-mail address
-
Order and Payment details
Individuals registering their details online may do so on the understanding that
they are aware of the intended purpose for the collection of data. They may be
sent further information / communication via email, and post.
Our website contains links to third party websites operating their own terms
and conditions and privacy policies, Hike Bike and Ride Ltd. is not responsible
for the policies of any linked third party sites.
Security
We are fully committed to providing full security both through our on-line and
mail order service. We use secure socket layer (SSL) technology to ensure that
your details are safe for all sales transactions with us. All information you
provide is fully encrypted so that it cannot be read by third parties.
(For Netscape click the 'security' icon on the tool bar and check the SSL2 and
SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options'
click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will
confirm that you are shopping in a secure environment by showing a locked
padlock icon or an image of a key in the bar at the base of your screen.)
Access to information
We will aim to always hold accurate and up to date information about you. You
can gain access to information that we may hold about you by:
. Sending an email to data.protection@hikebikeandride.com
. Writing to this address Hike Bike & Ride Ltd. 256 Handley Road, New
Whittington, Chesterfield S43 2ET
. Telephone 01246 450384 (during office hours).
We will provide you with a readable copy of any personal data that we may hold
about you, within thirty days of receipt of your request. We will require proof
of your identity before releasing any data. We will provide the information at
a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate
we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but
will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and
conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to,
please email us at info@hikebikeandride.com with "No further mailings" in the
subject box. Please provide your invoice number and postcode, or click on the
unsubscribe link placed at the bottom of all our emails to you.
Contact Details
Hike Bike and Ride Ltd., 256 Handley Road, New Whittington, Chesterfield S43
2ET
Telephone: 01246 450384
Fax: 01246 268973
Email: info@hikebikeandride.com
Office Hours:
Our telephone is manned between the hours of 10am and 5pm Monday to Friday. A
response cannot be guaranteed outside of these hours.
Registered Address
Hike Bike and Ride Ltd.
256 Handley Road
New Whittington
Chesterfield S43 2ET
Registration number: 506 1958
Vat No. 842 759 889
