Christmas Returns & Exchanges
To make things a little easier, any items bought between 9th November & 23rd December, can be returned using our free post address & exchanged until 29th January 2010.
Please ensure that all items are returned unworn, in perfect condition & with labels attached.
To return an item, please print this page, fill in the exchange details & post your item to us at:
Free Post, RRXE-HAUK-ZUUA
Hike Bike and Ride Ltd
Units 2 & 3, Hathersage Park
Hathersage, Hope Valley,
Derbyshire, S32 1DP
Exchange Details:
Name ………………………………………
Phone Number ………………………………………
Email ………………………………………
Item being returned ………………………………………
Item you wish to receive ………………………………………
Colour ………………………………………
Size ………………………………………
Returns & Exchange Policy
Outside of the festive season, you can return & exchange items within 28 days of purchase, using our free post address.
Simply fill in the ‘returns form’, which should arrive with your order & return to us, (alternatively print this page).
Please ensure all items are returned unworn, in perfect condition & with labels attached.
We will then process your request as quickly as we can, aiming to dispatch your new item, or to process your refund within 7 working days, if not sooner.
Occasionally during busy times, this make take a little longer.
Damaged & Faulty Items
We always try our best to ensure your order reaches you in perfect condition, however every now & again an occasional item may be faulty or damaged in transit, for which we apologise.
When this happens, please call our customer services on 01433 651255, so we can get a replacement on it’s way to you as quickly as possible.
Please return the faulty item, using our Free Post address, at your convenience.
Free Post, RRXE-HAUK-ZUUA
Hike Bike and Ride Ltd
Units 2 & 3 Hathersage Park
Heather Lane
Hathersage
Hope Valley
Derbyshire
S32 1DP
